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Return Policy

If your goods have arrived damaged, contact us as soon as possible. You will also need to sign for the goods as "damaged" with the courier otherwise we cannot offer a claim on this.

If you would like to return or exchange a product, you have 28 days for a refund or an exchange. Please note if there is nothing faulty with the product, there will be a charge for collection and a refund will not be given on the initial shipping charge. Call 0782 727 4547 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will get back to you quickly!

WE CANNOT ACCEPT ANY ITEMS FOR RETURN THAT ARE NOT IN THE ORIGINAL PACKAGING.

Customers will need to ensure to retain products in the original packaging otherwise Hi-Temp UK cannot accept any items for return.

Damaged items will require a cost to be repaired or restored back to their original state unless deemed to be faulty by Hi-Temp UK.

If goods/packaging arrive damaged, please ensure the goods are signed for as damaged. Failure to do so will result in a claim unable to be raised for damaged goods.

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